This Refund Policy governs the refund and return of physical goods purchased from Keith Gaboury (the "Website"). By making a purchase on the Website, you agree to comply with this Refund Policy.

Refund Eligibility:

We offer refunds on physical goods (such as books) under the following conditions:

1. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately at support@keithgaboury.com within 7 days of receiving the order. We will provide instructions on how to return the item for a refund or replacement.

2. Incorrect or Incomplete Orders: If you receive an incorrect or incomplete order, please contact us immediately at support@keithgaboury.com. We will arrange for the correct items to be sent to you or issue a refund.

Non-Refundable Items:

The following items are not eligible for refunds:

1. Digital Products: Refunds are not available for digital products (such as e-books or digital downloads) once the download has been initiated.

2. Customized or Personalized Items: Refunds are not available for items that have been customized or personalized unless they are damaged or defective upon receipt.

3. Services: Refunds are not available for services provided by Keith Gaboury.

Refund Process:

1. Contact Us: To request a refund, please contact us at support@keithgaboury.com with your order details and reason for the refund request.

2. Return of Item: If instructed to return the item, please securely package the item and ship it back to us at the address provided. You are responsible for the return shipping costs unless the item is being returned due to our error.

3. Refund Issuance: Once we receive the returned item and verify its condition, we will process the refund to the original payment method used for the purchase. Refunds may take 3 - 5 business days to reflect on your account, depending on your banking institution.

Cancellation Policy:

Orders for physical goods can be cancelled and refunded if the cancellation request is made before the order is shipped. Once the order has been shipped, our standard refund policy applies.

Contact Us:

If you have any questions or concerns regarding our Refund Policy, please contact us at support@keithgaboury.com.

By making a purchase on the Website, you agree to comply with our Refund Policy.

(Updated April 24th, 2024)